Heat Merchants adds to its range of customer services


In recent years, Heat Merchants has added a range of services which are designed to support customers in their business. These include a complete technical design service, project estimation, commissioning, certification, installer training, and spare parts sourcing with next-day express delivery.

Following on from this, Heat Merchants has launched a comprehensive After Sales Service, to provide installers with a single point of contact for warranty and technical queries across the product range from boilers to heat pumps. The After Sales Team will answer any queries, offer technical guidance over the phone and provide on-site technical engineering services, with the aim of resolving any issues as quickly and efficiently as possible, minimising any disruption to both the installer, and in turn their customers.

Pat Smith, National Technical Services Engineer, said, “The aim is to present installers with a one-stop solution for all after sales enquiries.”

Heat Merchants is a 100% Irish-owned company supplying a comprehensive range of products including central heating systems, gas and oil boilers, spare parts, bathrooms and the latest renewable energy technology to the domestic and commercial heating and plumbing industry across Ireland.

Through its national network of 31branches and a central distribution hub based in Athlone, it always has an extensive range of stock available either in your local branch or for next-day delivery to ensure faster, more efficient customer service.

The company’s focus on efficiency in all its operations has resulted in a strong business and allows Heat Merchants to offer superb value and service, along with a commitment to continuously develop both its product range and the expertise it can provide.

Heat Merchants has also made two recent appointments – Mark Walker as Sales Director and Pat Smith as National Technical Services Engineer.

Mark will lead and manage the various aspects of the sales division at Heat Merchants, including the 31-branch network, the team of Business Development Managers, the Technical Services and After Sales teams. Mark has over 20 years’ experience in the Travis Perkins Group. He began his career working in the yard and was promoted a number of times, having been employed in positions including Branch Manager and Regional Director, before becoming Sales Director for North England and Scotland.

Pat has been working in both refrigeration and mechanical services for over 19 years and has considerable experience in planning, design, installation, commissioning and after sales services for the industry. He has particular expertise in renewable energy solutions and is both RGI and F-Gas registered. As part of his role, Pat will be managing the After Sale Services including the call support team and the nationwide network of service engineers.

For more information (RoI) 090 644 2300 or (NI) 00353 90 644 2300, e-mail customersupport@heatmerchants.ie or visit www.heatmerchants.ie