The information initiative

Vaillant and Glow-worm expand digital learning to support installers through challenging times...

Vaillant and Glow-worm have been determined to turn a negative into a positive during the Coronavirus crisis. Much of industry might have ground to a halt during lockdown, but installers and contractors have been able to further their knowledge and expertise by accessing the popular Business Support Clinics and a series of free online training courses on some of the industry’s hottest topics. Although Vaillant and Glow-worm’s Centres of Excellence are temporarily closed, its online courses have been specially designed by the training teams to replicate the experience of on-site training as closely as possible.

Installers can register their interest by filling out an online form or speaking to their area sales manager. Sessions include:

  • Decarbonisation of Heat & Low Carbon Technologies: Introduction to low
    carbon technologies and their role in decarbonising heat in buildings
  • Heating’s Dirty Little Secret: An overview of commercial heating and system separation using plate heat exchangers
  • Hydrogen: The role of green gas in the decarbonisation of heat Introduction to hydrogen and the role that green gases will play in decarbonising heat in buildings
  • Water quality: The importance of water quality and introduction to best practice techniques, including changes to BS7953.

The initial roll-out courses have been well received by installers. Ian Briggs of I.R.B Heating said: “I participated in three of the online training courses, which were very interesting; the content was good and the Zoom platform worked really well.”

Vaillant and Glow-worm have also partnered with a variety of industry experts to offer business advice from the comfort of installers’ homes. The 2020 business support team is on hand to offer free advice on issues affecting the trade in a series of hour-long, interactive webinars which provide helpful tips and guidance, supported by resources on the Vaillant and Glow-worm loyalty schemes. The preliminary sessions are geared around helping installers weather these difficult times, with experts like the APHC and The Sales Resolution on hand to offer tax and financial advice and lessons on how to build business resilience.

Spencer Clark, Commercial Director at Vaillant Group, commented: “These are difficult times for everyone, but our commitment at Vaillant and Glow-worm is to support our loyal installers as best as we can. The self-employed are among those who have been hit hardest by the uncertainty around COVID-19 and so we wanted to offer e-learning sessions to support our installers and help them to gain valuable knowledge. They’re completely free and are just some of the many support initiatives that we will be rolling out over the next few months and beyond.”

To sign up for online training or a Business Support Clinic, installers can complete the respective forms:
Vaillant Advance members:

Glow-worm Club Energy members:

T: +44 (0)345 6022 922